FAQ
Welcome to Tidenya FAQ page. Here, you'll find answers to the most commonly asked questions about our toys and baby products. If you can't find the information you're looking for, please don't hesitate to contact our customer service team.
General Questions
Q: What types of products does Tidenya offer? A: We offer a wide range of toys and baby products, including educational toys, puzzles, arts and crafts, outdoor toys, clothing, nursery items, feeding supplies, and more.
Q: Are your products safe for children? A: Yes, all our products are carefully selected to meet high safety and quality standards. We ensure that our toys and baby items are free from harmful materials and comply with relevant safety regulations.
Ordering and Payment
Q: How can I place an order? A: You can place an order by browsing our online store, adding items to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information.
Q: What payment methods do you accept? A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Tidenya gift cards.
Q: Is my payment information secure? A: Yes, we use advanced encryption technology to protect your payment information and ensure secure transactions.
Shipping and Delivery
Q: What shipping options are available? A: We offer standard shipping, expedited shipping, and next-day shipping. Shipping rates and delivery times vary based on the method selected and your location.
Q: How can I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package until it arrives.
Q: Do you offer international shipping? A: yes.
Returns and Refunds
Q: What is your return policy? A: We accept returns within 30 days of purchase for most items. Products must be in their original condition and packaging. For detailed information, please visit our Returns & Refunds page.
Q: How can I request a refund? A: To request a refund, please contact our customer service team with your order number and reason for the return. We will provide instructions for returning the item and processing your refund.
Product Information
Q: How do I know which toys are suitable for my child's age? A: Each product listing includes recommended age ranges and detailed descriptions to help you choose the best items for your child. If you have any questions, our customer service team is happy to assist.
Q: Can I find eco-friendly or organic baby products at Tidenya? A: Yes, we offer a selection of eco-friendly and organic baby products. Look for items labeled as such in our store.